Furby Connect FAQ

How do I turn my Furby Connect On/Off?

Furby Connect does not have an on/off switch. To make Furby fall asleep, place the sleep mask on Furby. He will stay asleep until the sleep mask is removed.

Push and hold down the anntennea for 5 seconds
Place Furby in quiet room and do not play with it.
Remove the batteries.

To wake Furby up: remove the sleep mask if FURBY has it on. Then pull the tail, move the antenna, or shake FURBY awake.

Furby Connect Cleaning Instructions

Gently brush your Furby's hair with a cloth or soft brush to loosen any dirt. Then use a SLIGHTLY damp cloth to remove any stains. DO NOT put in the washing machine, submerge in water or get Furby wet in any way other than using a slightly damp cloth. DO NOT use detergents or stain removers on the fur.

How do I install the batteries in my Furby Connect?

Loosen 2 screws using a phillips or flat head screwdriver from the plastic base of Furby
Remove the base
Insert 4 AA alkaline batteries, Duracell recommended
Replace base and tighten screws

Where are Furby Connect's Sensors?

Furby is sensitive to touch, motion, sound, & other Furbys.

Do I need to use my cellular data to play with the Furby Connect World app?

The Furby Connect World app does not require any data connection for most gameplay (wifi or cellular).

Please note: This app is no longer available to download. Devices with this app installed may still be able to use the app, but no new updates will be released.

Which iOS devices will the Furby Connect app work with?

iOS devices running iOS 9.0 and above

iPhone 5 and above
iPad 4 and above
iPad Air 1 and above
iPad Mini 2 and above
iPad Pro

Please note: This app is no longer available to download. Devices with this app installed may still be able to use the app, but no new updates will be released.

Which Android devices will the Furby Connect app work with?

Devices running Android OS 4.4 or above

SAMSUNG GALAXY S4, S5, S6, S7
SAMSUNG GALAXY EDGE S6, S7
SAMSUNG GALAXY MINI S4
SAMSUNG GALAXY NOTE 3, 4, 5, 10.1”
SAMSUNG GALAXY TAB 3 (10.1” model only)
SAMSUNG GALAXY TAB 4 (7”, 8”, 10.1”)
GOOGLE NEXUS 7 (2013 Edition and newer)
GOOGLE NEXUS 9
GOOGLE PIXEL C
MOTOROLA MOTO X (Generations 1, 2)

Please note: This app is no longer available to download. Devices with this app installed may still be able to use the app, but no new updates will be released.

My Furby Connect App crashes, what can I do?

Try restarting the app. If it does not restart properly, try completely shutting down the app, then restart.

Please note: This app is no longer available to download. Devices with this app installed may still be able to use the app, but no new updates will be released.

My Furby Connect App (iOS) crashes, what can I do?

Try restarting the app. If it does not restart properly, try completely shutting down the app, then restart. To do a hard shut down, follow the steps below as a guide:

Swipe up from the bottom of the screen
When the open apps are displayed, scroll to Furby Connect App and swipe up to close the app.

Please note: This app is no longer available to download. Devices with this app installed may still be able to use the app, but no new updates will be released.

My Furby Connect is not connected to the app

Ensure Bluetooth is enabled on your device. Check the icon in the top left corner of the app. If it is yellow, your Furby Connect toy is connected. If it is purple, click on the icon to connect your Furby Connect toy, follow the prompts in the app. If it's the first time you are connecting your Furby, it may need a firmware update so please be patient.

Please note: This app is no longer available to download. Devices with this app installed may still be able to use the app, but no new updates will be released.